Table of Contents
- Introduction
- Restart the Surface Pro
- Clean the Touchscreen
- Update Drivers and Firmware
- Calibrate the Touchscreen
- Disable and Re-enable the Touchscreen
- Reset the Surface Pro
- Frequently Asked Questions (FAQs)
Introduction
Microsoft Surface Pro is a powerful device that offers a touchscreen interface for enhanced user experience. However, like any other electronic device, it may encounter touchscreen issues. This guide provides quick fixes for common Microsoft Surface Pro touchscreen problems.
Restart the Surface Pro
1. Press and hold the Power button on your Surface Pro until the power options menu appears.
2. Select "Restart" from the menu.
3. Wait for the Surface Pro to restart and check if the touchscreen is now responsive.
Clean the Touchscreen
1. Turn off your Surface Pro and unplug any connected power source.
2. Use a microfiber cloth slightly dampened with water or a screen cleaning solution specifically designed for electronics.
3. Gently wipe the touchscreen in a circular motion to remove any smudges or dirt. Avoid using excessive pressure.
4. Wait for the screen to dry completely before turning on your Surface Pro.
5. Test the touchscreen to see if the issue has been resolved.
Update Drivers and Firmware
1. Connect your Surface Pro to the internet.
2. Swipe from the right edge of the screen to open the Charms menu, and select "Settings".
3. Click on "Change PC settings".
4. Select "Update and recovery" from the left-hand menu.
5. Click on "Check now" under the "Windows Update" section.
6. Install any available updates for your Surface Pro, including driver and firmware updates.
7. Restart your Surface Pro and check if the touchscreen is working properly.
Calibrate the Touchscreen
1. Swipe from the right edge of the screen to open the Charms menu, and select "Search".
2. Type "calibrate" in the search bar and select "Calibrate the screen for pen or touch input".
3. Follow the on-screen instructions to calibrate the touchscreen.
4. Test the touchscreen to see if the calibration has resolved the issue.
Disable and Re-enable the Touchscreen
1. Press the Windows key + X and select "Device Manager" from the menu.
2. Expand the "Human Interface Devices" category.
3. Right-click on the "HID-compliant touch screen" entry and select "Disable device".
4. Right-click on the "HID-compliant touch screen" entry again and select "Enable device".
5. Close the Device Manager and test the touchscreen to see if it is working properly.
Reset the Surface Pro
Warning: Resetting your Surface Pro will remove all your personal files, settings, and installed applications. Make sure to backup your important data before proceeding.
1. Swipe from the right edge of the screen to open the Charms menu, and select "Settings".
2. Click on "Change PC settings".
3. Select "Update and recovery" from the left-hand menu.
4. Click on "Recovery".
5. Under the "Remove everything and reinstall Windows" section, click on "Get started".
6. Follow the on-screen instructions to reset your Surface Pro.
7. After the reset process is complete, set up your Surface Pro and check if the touchscreen issue has been resolved.
Frequently Asked Questions (FAQs)
Q: Why is my Surface Pro touchscreen unresponsive?
A: There could be several reasons for an unresponsive touchscreen, including software issues, outdated drivers, or hardware problems. Try the troubleshooting steps mentioned in this guide to resolve the issue.
Q: Can I clean the Surface Pro touchscreen with regular household cleaners?
A: No, it is recommended to use a screen cleaning solution specifically designed for electronics or a microfiber cloth slightly dampened with water. Avoid using harsh chemicals or excessive moisture.
Q: Will resetting my Surface Pro delete my personal files?
A: Yes, resetting your Surface Pro will remove all your personal files, settings, and installed applications. Make sure to backup your important data before proceeding with the reset.
Q: The touchscreen issue persists even after trying all the quick fixes. What should I do?
A: If the problem persists, it is recommended to contact Microsoft Support or bring your Surface Pro to an authorized service center for further assistance.
Following the quick fixes mentioned in this guide should help resolve common touchscreen issues on your Microsoft Surface Pro. If you encounter any other problems, refer to the official Microsoft support website or contact their customer support for further assistance.