Step-by-Step Guide to Fixing Touchscreen Problems on Microsoft Surface Pro

Table of Contents

• Introduction
• Step 1: Restart Your Surface Pro
• Step 2: Perform Windows Updates
• Step 3: Calibrate the Touchscreen
• Step 4: Disable and Re-enable the Touchscreen Driver
• Step 5: Uninstall and Reinstall the Touchscreen Driver
• Frequently Asked Questions

Introduction

If you are experiencing touchscreen problems on your Microsoft Surface Pro, such as unresponsive or inaccurate touch inputs, follow this step-by-step guide to resolve the issue. We will cover common troubleshooting steps to fix touchscreen problems.

Step 1: Restart Your Surface Pro

The first and simplest step to try is restarting your Surface Pro. Sometimes, a temporary software glitch can cause touchscreen issues, and a restart can resolve it. To restart your Surface Pro:

1. Swipe in from the right edge of the screen and tap "Settings."
2. Tap "Power" and then "Restart."
3. Wait for your device to restart and check if the touchscreen is working properly.

Step 2: Perform Windows Updates

Keeping your Surface Pro up to date with the latest Windows updates can often fix touchscreen problems. To perform Windows updates:

1. Swipe in from the right edge of the screen and tap "Settings."
2. Tap "Update & Security" and then "Windows Update."
3. Tap "Check for updates" and let the system download and install any available updates.
4. Restart your device after the updates are installed and check if the touchscreen is functioning correctly.

Step 3: Calibrate the Touchscreen

If the touchscreen is accurately registering touch inputs but is misaligned or not responding correctly, calibrating the touchscreen might solve the issue. Follow these steps to calibrate the touchscreen:

1. Swipe in from the right edge of the screen and tap "Settings."
2. Tap "Devices" and then "Touchpad & touchscreen."
3. Under "Touchscreen," tap "Calibrate."
4. Follow the on-screen instructions to complete the calibration process.
5. Check if the touchscreen is now working correctly.

Step 4: Disable and Re-enable the Touchscreen Driver

If the touchscreen is completely unresponsive, disabling and re-enabling the touchscreen driver might help. Here's how:

1. Press the "Windows + X" keys simultaneously and select "Device Manager" from the menu.
2. In the Device Manager window, locate and expand the "Human Interface Devices" section.
3. Right-click on the touchscreen driver (it might be called "HID-compliant touch screen") and select "Disable device."
4. Confirm the action by clicking "Yes" if prompted.
5. Right-click on the disabled touchscreen driver and select "Enable device."
6. Restart your Surface Pro and check if the touchscreen is functioning correctly.

Step 5: Uninstall and Reinstall the Touchscreen Driver

If all previous steps didn't resolve the issue, uninstalling and reinstalling the touchscreen driver can help. Follow these steps:

1. Press the "Windows + X" keys simultaneously and select "Device Manager" from the menu.
2. In the Device Manager window, locate and expand the "Human Interface Devices" section.
3. Right-click on the touchscreen driver (it might be called "HID-compliant touch screen") and select "Uninstall device."
4. Confirm the action by clicking "Uninstall."
5. Restart your Surface Pro, and Windows will automatically reinstall the touchscreen driver.
6. Check if the touchscreen is now working correctly.

Frequently Asked Questions

Q1: My Surface Pro touchscreen is still not working after following all the steps. What should I do?

A1: If none of the troubleshooting steps resolved the issue, you may need to contact Microsoft support for further assistance. They can provide additional solutions or advise on hardware repairs if necessary.

Q2: Can I fix the touchscreen problem on my own, or do I need professional help?

A2: Most touchscreen problems can be resolved by following the steps in this guide. However, if you are uncomfortable performing these troubleshooting steps, or if your device is still under warranty, it is recommended to seek professional help from Microsoft or an authorized service center.

Q3: Will fixing the touchscreen problem affect my data or installed applications?

A3: The troubleshooting steps provided in this guide are software-related and should not affect your data or installed applications. However, it is always a good practice to back up your important data before performing any troubleshooting steps, just to be safe.

Remember, if you are unsure about any step or encounter issues during the troubleshooting process, it is recommended to seek assistance from Microsoft support or a qualified technician.