Troubleshooting Guide for Crashing Apps on Microsoft Surface Laptop

Table of Contents

• Introduction
• Restart Your Device
• Update the App
• Clear App Cache
• Uninstall and Reinstall the App
• Check for System Updates
• Free Up Storage Space
• Frequently Asked Questions

Introduction

If you are experiencing issues with apps crashing on your Microsoft Surface Laptop, this troubleshooting guide will help you resolve the problem. Follow the steps below to identify the cause and find a solution.

Restart Your Device

Often, a simple restart can fix app crashing issues. Follow these steps to restart your Microsoft Surface Laptop:

1. Click on the "Start" button in the lower-left corner of the screen.
2. Select the "Power" button.
3. Choose the "Restart" option.

Update the App

An outdated app can sometimes cause crashes. To update the app, follow these steps:

1. Open the Microsoft Store app.
2. Click on your profile picture in the top-right corner.
3. Select "Downloads and updates" from the drop-down menu.
4. Click on the "Get updates" button.
5. If an update is available for the app, click the "Update" button next to it.

Clear App Cache

Clearing the app cache can resolve issues related to temporary data. Here's how to clear app cache on your Surface Laptop:

1. Press the "Windows" key + "I" to open the Settings app.
2. Click on "Apps" in the Settings window.
3. Select the problematic app from the list.
4. Click on "Advanced options" under the app's name.
5. Click the "Reset" button to clear the app's cache.

Uninstall and Reinstall the App

If clearing the cache doesn't work, try uninstalling and reinstalling the app:

1. Press the "Windows" key + "I" to open the Settings app.
2. Click on "Apps" in the Settings window.
3. Select the problematic app from the list.
4. Click the "Uninstall" button.
5. Visit the Microsoft Store and search for the app.
6. Click the "Install" button to reinstall the app.

Check for System Updates

Make sure your Microsoft Surface Laptop is up to date to avoid compatibility issues. Follow these steps to check for system updates:

1. Press the "Windows" key + "I" to open the Settings app.
2. Click on "Update & Security" in the Settings window.
3. Click the "Check for updates" button.
4. If updates are available, click the "Download and install" button.
5. Follow the on-screen instructions to complete the update process.

Free Up Storage Space

If your device is running low on storage space, it can impact app performance. Consider freeing up storage space by removing unnecessary files or apps. Follow these steps to free up storage space:

1. Press the "Windows" key + "I" to open the Settings app.
2. Click on "System" in the Settings window.
3. Click on "Storage" in the left sidebar.
4. Under "Storage usage," click on a drive where you want to free up space.
5. Click on "Temporary files."
6. Select the checkboxes for the types of files you want to delete.
7. Click the "Remove files" button.

Frequently Asked Questions

Here are some common questions related to app crashing issues on Microsoft Surface Laptop:

Q: Why do apps keep crashing on my Surface Laptop?

A: There can be various reasons for app crashes, including outdated apps, insufficient storage space, conflicts with system updates, or corrupted app data.

Q: Is there a way to prevent apps from crashing on my Surface Laptop?

A: Keeping your apps and device up to date, clearing app cache, and regularly freeing up storage space can help prevent app crashes.

Q: What should I do if none of the troubleshooting steps work?

A: If none of the above steps resolve the app crashing issue, you may consider contacting the app developer's support team for further assistance.

We hope this troubleshooting guide has helped you resolve the app crashing issues on your Microsoft Surface Laptop. If you have any further questions or need additional support, please reach out to the app developer or Microsoft support.