Table of Contents
- Phone not turning on
- Screen not responding
- Battery draining quickly
- Phone overheating
- Poor call quality
- Camera not working
- Slow performance
- Frequently Asked Questions (FAQs)
1. Phone not turning on
If your Vivo X60 Pro+ is not turning on, try the following troubleshooting steps:
Step 1: Charge the phone
Make sure your device has enough battery charge. Connect it to a power source using the original charging cable and adapter. Wait for a few minutes to see if the charging indicator appears.
Step 2: Force restart
Press and hold the power button and volume down button simultaneously for about 10-15 seconds. Release the buttons when the Vivo logo appears on the screen. This will force restart the device.
Step 3: Check the power button
Ensure the power button is not stuck or damaged. Gently press the power button multiple times to check if it responds. If it feels loose or unresponsive, contact Vivo customer support for further assistance.
2. Screen not responding
If your Vivo X60 Pro+ screen is unresponsive, try the following troubleshooting steps:
Step 1: Clean the screen
Ensure your screen is free from dust, dirt, or any oily substances. Use a soft, lint-free cloth to gently wipe the screen.
Step 2: Restart the phone
Press and hold the power button until the power menu appears. Select "Restart" and wait for the device to reboot. Check if the screen is responsive after the restart.
Step 3: Check for system updates
Go to the "Settings" app, navigate to "System Updates," and check if any updates are available. Install the updates if there are any, as they may address known issues.
3. Battery draining quickly
If your Vivo X60 Pro+ battery is draining quickly, try the following troubleshooting steps:
Step 1: Check app usage
Go to "Settings" > "Battery" and review the battery usage by different apps. Identify any apps that consume excessive battery power and consider uninstalling or optimizing them.
Step 2: Reduce screen brightness
Lower the screen brightness or enable auto-brightness to conserve battery power. You can adjust these settings in the "Display" section of the "Settings" app.
Step 3: Close unnecessary apps
Ensure no background apps are running unnecessarily by accessing the recent apps screen. Swipe up from the bottom of the screen and swipe left or right to close the apps that you don't need.
4. Phone overheating
If your Vivo X60 Pro+ is overheating, try the following troubleshooting steps:
Step 1: Remove phone case
If you are using a phone case, remove it temporarily. Cases can sometimes trap heat and contribute to overheating issues.
Step 2: Close resource-intensive apps
Check if any apps are using excessive processing power or running in the background. Close such apps to reduce the strain on the device.
Step 3: Avoid direct sunlight
Keep your phone away from direct sunlight or other sources of heat. High temperatures can cause the device to overheat.
5. Poor call quality
If you are experiencing poor call quality on your Vivo X60 Pro+, try the following troubleshooting steps:
Step 1: Check signal strength
Ensure that you have a strong cellular signal. Poor signal strength can affect call quality. Move to an area with better reception if possible.
Step 2: Restart the phone
Perform a restart of your device by pressing and holding the power button until the power menu appears. Select "Restart" and wait for the device to reboot. Check if the call quality improves after the restart.
Step 3: Reset network settings
Go to "Settings" > "Network & Internet" > "Mobile network" > "Advanced" > "Reset Wi-Fi, mobile & Bluetooth." Confirm the reset to restore network settings to default. Note that this will remove saved Wi-Fi networks and Bluetooth connections.
6. Camera not working
If the camera on your Vivo X60 Pro+ is not working, try the following troubleshooting steps:
Step 1: Close camera app and retry
Swipe up from the bottom of the screen to access the recent apps screen. Swipe left or right to close the camera app. Open the camera app again and check if it functions properly.
Step 2: Clear camera cache
Go to "Settings" > "Apps & notifications" > "App info." Locate the camera app and select it. Tap on "Storage & cache" and choose "Clear cache." Restart the camera app and see if the issue is resolved.
Step 3: Update camera app
Visit the Google Play Store and check if there are any updates available for the camera app. Install the updates if there are any, as they may include bug fixes or improvements.
7. Slow performance
If your Vivo X60 Pro+ is experiencing slow performance, try the following troubleshooting steps:
Step 1: Clear app cache
Go to "Settings" > "Apps & notifications" > "App info." Select the app that is running slow and tap on "Storage & cache." Choose "Clear cache" to remove temporary files that may be causing the slowdown.
Step 2: Restart the phone
Perform a restart of your device by pressing and holding the power button until the power menu appears. Select "Restart" and wait for the device to reboot. Check if the performance improves after the restart.
Step 3: Free up storage space
Delete unnecessary files, apps, and media to free up storage space on your device. You can use the "Files" app or go to "Settings" > "Storage" to manage your storage.
8. Frequently Asked Questions (FAQs)
Q1: How do I take a screenshot on Vivo X60 Pro+?
A1: To take a screenshot, press the power button and volume down button simultaneously. Hold them for a moment, and a screenshot will be captured.
Q2: How do I enable Dark Mode on Vivo X60 Pro+?
A2: Go to "Settings" > "Display" > "Dark Mode." Toggle the switch to enable Dark Mode. You can also set it to activate automatically based on a schedule or sunset to sunrise.
Q3: Can I expand the storage on Vivo X60 Pro+?
A3: No, Vivo X60 Pro+ does not support expandable storage. However, it comes with ample internal storage to accommodate your apps and files.
Q4: How do I factory reset my Vivo X60 Pro+?
A4: Go to "Settings" > "System & updates" > "Reset" > "Factory data reset." Confirm your selection and enter your device password if prompted. Note that this will erase all data on your device, so make sure to back up important files before proceeding.
This troubleshooting manual should help you resolve common issues with your Vivo X60 Pro+. If you encounter any persistent problems, it is recommended to contact Vivo customer support for further assistance.